Have you tried restarting your Sonarcloud device?

The first rule of all electronic appliances. If there's an issue, give it a restart! Although it won't always work for your computer, it might be the issue here. Find your Sonarcloud device, and unplug the power and plug it back in. After about a minute, try your announcement again.

Is your Internet down?

Sonarcloud is an Internet enabled device. If your Internet is down, Sonarcloud won't be able to connect as well. Unfortunately, new announcements from computers and smart phones won't be able to go through. However, your scheduled announcements and bells should be able to play as scheduled.

Be rest assured, when your Internet comes back up so will Sonarcloud.

Has your Sonarcloud device been unplugged?

The Sonarcloud device needs to be plugged into power, Internet (via Ethernet), and your PA system. If any of those three requirements aren't met, Sonarcloud won't be able to make announcements to your PA system. Please make sure all of those cables are plugged in firmly to your Sonarcloud device. There will be lights on your Sonarcloud device was it is powered on.

Is the Sonarcloud device unplugged from the Internet?

Check your Sonarcloud device again. There should be an Ethernet cable with one end plugged into your Sonarcloud device, and the other side plugged in to a live network drop or switch. Where the Ethernet cable is plugged in, there should be a solid yellow light and a blinking green light when the cable is active.

If you do not see the yellow light and/or the blinking green light, try plugging the other side of the Ethernet cable into another port in your network switch or drop until you see the activity lights working.

Are the Sonarcloud ports being blocked on the network? 

Sonarcloud requires outbound access to ports 6523, 6524, 6527 to function properly. If you know you are behind a restrictive network, make sure these ports are open and traffic is able to flow to our servers.
 
Important Note: Some networks block our server hostname maestro.s0nr.co. Please make sure your router is not blocking this address.

Still having trouble?

Announcements through Sonarcloud still not working? No problem! Give us a shout out and we can help you out. 

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